Terms and Conditions

Effective Date: November 8, 2024

Welcome to Vangappa (referred to as “we,” “us,” or “our”). These Terms and Conditions (“Terms”) govern your access to and use of our website https://vangappa.com and any products or services provided through the site (referred to as “Services”). By using our website, you agree to comply with these Terms. Please read them carefully before making any purchases or using the site.

1. Acceptance of Terms

By accessing and using the website, you agree to be bound by these Terms and any other applicable laws and regulations. If you do not agree with these Terms, please do not use our website or services.

2. User Account

To make purchases or access certain features on the website, you may need to create a user account. By creating an account, you agree to:

• Provide accurate, current, and complete information about yourself.
• Maintain the confidentiality of your account login credentials.
• Notify us immediately if you suspect any unauthorized use of your account.

You are responsible for all activities that occur under your account.

3. Products and Pricing

We make every effort to provide accurate descriptions of the products listed on our website. However, we do not warrant that the product descriptions, pricing, or other content on the site are error-free or complete. We reserve the right to correct any errors and change the pricing of our products without prior notice.

• All prices are listed in Indian Rupees (INR) and are subject to applicable taxes and shipping charges.
• Product Availability: All products are subject to availability. We reserve the right to limit the quantity of products available for purchase and to discontinue products at any time.

4. Order Processing and Payment

When you place an order, we will send you an order confirmation email with the details of your purchase. Your order will be processed after we confirm payment and availability of the product.

• Payment Methods: We accept payments through third-party payment gateways like PhonePe. Payment processing is handled securely by these gateways, and we do not store sensitive payment information like credit/debit card details.
• Taxes and Fees: Applicable taxes (GST, etc.) and shipping charges will be added to your order total at checkout.

5. Shipping and Delivery

We offer shipping services to various locations. Shipping charges and estimated delivery times will be displayed at checkout. Once your order is shipped, you will receive a tracking number to monitor the progress of your shipment.

• Shipping Partners: We may use third-party logistics providers to deliver your products.
• Delivery Delays: While we strive to ensure timely delivery, we are not responsible for any delays caused by third-party carriers, natural events, or other factors outside our control.

6. Return, Refund, and Cancellation Policy

At Vangappa, we aim to provide high-quality, natural products to our customers. As these products are natural and perishable, we have specific return and refund guidelines to ensure the quality and integrity of our products. Please carefully review the following policy:

Return Policy

• Return Window: We accept returns only within 2 business days from the date you receive the product. After this period, no returns will be accepted.
• Product Condition: No product will be accepted for return if it has been opened or tampered with. Given that our products are natural, we cannot accept returns if the product packaging has been opened, even slightly, due to hygiene and safety concerns.
• Return Process: If you wish to return an unopened product, please contact our customer support team at support@vangappa.com within 2 business days of receiving the product. You will receive instructions on how to proceed with the return.

Refund Policy

• Refund Eligibility: To be eligible for a refund, the product must be unused and in its original, unopened packaging. Any opened products will not be eligible for a refund.
• Refund Timing: Once the returned product is received and verified to meet the return conditions, a refund will be processed to the original payment method within 7 business days.
• Courier Charges for Return: You are responsible for the return shipping charges. These costs will be deducted from your refund amount if applicable.

Order Cancellations

• Before Shipment: You may cancel an order before it is shipped. Once the order is shipped, cancellation is not possible.
• Cancellation Process: If you wish to cancel an order, please contact our customer support team immediately at support@vangappa.com.

7. User Responsibilities

You agree to use the website for lawful purposes only. You must not:

• Engage in any fraudulent, illegal, or harmful activity.
• Attempt to gain unauthorized access to our systems or other users’ accounts.
• Post or transmit harmful or offensive content.

8. Intellectual Property

All content on the website, including product images, logos, text, graphics, and design, is the property of Vangappa and is protected by intellectual property laws. You may not use, copy, distribute, or reproduce any content from the site without our permission.

9. Privacy and Data Protection

We value your privacy and handle your personal data in accordance with our Privacy Policy. By using our website, you agree to the collection and use of your data as described in our Privacy Policy. We take reasonable steps to protect your data and use secure payment methods (e.g., PhonePe) to process transactions.

For more details, please refer to our Privacy Policy.

10. Limitation of Liability

We make no representations or warranties regarding the accuracy, reliability, or completeness of the content or services offered on the website. We are not liable for any damages, including indirect, incidental, or consequential damages, arising from your use of the website or services, including but not limited to product defects, delivery delays, or system outages.

11. Indemnity

You agree to indemnify, defend, and hold harmless Vangappa, its officers, directors, employees, agents, and affiliates from any and all claims, damages, losses, liabilities, or expenses arising out of your use of the website, violation of these Terms, or infringement of any third-party rights.

12. Termination of Service

We reserve the right to suspend or terminate your account and access to the website if we believe that you have violated these Terms or engaged in unlawful or harmful activities. Upon termination, your right to use the website will immediately cease.

13. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of India. Any disputes arising from or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts located in Madurai, Tamil Nadu, India.

14. Changes to the Terms and Conditions

We reserve the right to update or modify these Terms at any time. Any changes will be posted on this page with an updated effective date. Please review these Terms periodically for updates. Your continued use of the website after any changes signifies your acceptance of the modified Terms.

15. Contact Us

If you have any questions or concerns about these Terms and Conditions or need assistance with our services, please contact us at:

Vangappa
Email: support@vangappa.com
Phone: 9092933244
Website: https://vangappa.com