Refund Policy

Effective Date: November 8, 2024

At Vangappa, we strive to offer the highest quality natural products to our customers. Due to the nature of our products, we have a strict refund and return policy to ensure the integrity and hygiene of the items we sell. Please read our Refund Policy carefully.

1. Return Policy

• Return Window: You may return an eligible product within 2 business days from the date you receive it. After this period, returns will not be accepted.
• Product Condition: Returns are only accepted for unopened products in their original packaging. For hygiene and safety reasons, we cannot accept returns if the product packaging has been opened or tampered with.
• Return Process: To initiate a return, please contact our customer support team at support@vangappa.com within 2 business days of receiving the product. Our team will provide instructions on how to proceed with your return.

2. Refund Policy

• Eligibility: To be eligible for a refund, the product must be unused and in its original, unopened packaging. Opened products are not eligible for a refund.
• Refund Process: Once we receive and verify the returned product, we will process your refund. Refunds will be issued to your original payment method within 7 business days.
• Courier Charges: Customers are responsible for the cost of return shipping. If applicable, the return shipping charges will be deducted from your refund amount.

3. Order Cancellations

• Before Shipment: You may cancel your order before it has been shipped. Once the order is shipped, cancellation is no longer possible.
• Cancellation Process: To cancel an order, please contact our customer support team immediately at support@vangappa.com.

4. Non-Refundable Items

Certain products may not be eligible for return or refund due to hygiene reasons. These include:

• Products that have been opened or used.
• Perishable items or products with a short shelf life.

5. Customer Support

If you have any questions or need assistance with returns, refunds, or cancellations, please contact us at:

Email: support@vangappa.com
Phone: 9092933244
Website: https://vangappa.com