Privacy Policy

Effective Date: November 8, 2024

At Vangappa (referred to as “we,” “us,” or “our”), we are committed to safeguarding and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information in accordance with the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 under the Information Technology Act, 2000, and other applicable laws, including the Personal Data Protection Bill, 2019. By using our website https://vangappa.com, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We collect the following types of personal information when you interact with our website:

A. Personal Information
When you create an account, make a purchase, or contact us, we may collect the following details:

Name
Email address
Phone number
Shipping and billing address
Payment information (processed securely through third-party payment gateways)
Order history and preferences
Other details necessary to provide our services
B. Sensitive Personal Data or Information
As per Indian law, sensitive personal data includes information like:

Password
Financial information (e.g., bank account details)
Payment card details (via third-party payment processors)
Health information (if applicable)
We collect sensitive personal data only when necessary and with your consent.

C. Non-Personal Information
We may collect non-personal information such as:

IP address
Device information
Browser type
Pages visited on our site
Time spent on site
Referring website
D. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your browsing experience. Cookies help us remember your preferences and improve website functionality. You can control cookies through your browser settings, but disabling cookies may affect certain features of the website.

2. How We Use Your Information
We use the information we collect for various purposes, including:

Order Processing: To process and fulfill your orders, including payment and shipping.
Customer Support: To respond to your inquiries, requests, and provide assistance.
Marketing: To send you promotional emails, offers, and updates (only if you have opted in).
Website Improvement: To analyze and improve our website’s functionality and user experience.
Compliance: To meet legal obligations, resolve disputes, and enforce agreements.

3. Disclosure of Information: We do not sell, rent, or trade your personal information. However, we may share your information with trusted third parties, including:

Payment Gateways: For processing payments securely (e.g., PhonePe).
Logistics/Shipping Partners: For delivering products and tracking shipments.
Service Providers: For marketing, customer support, or analytics purposes (with your consent).
Legal Compliance: If required by law, or in response to legal processes (e.g., government requests, court orders).
PhonePe Payment Gateway
As part of the payment processing, we use PhonePe to securely process payments for your purchases. PhonePe may collect and store payment details, which are handled in accordance with their privacy policy. We do not store sensitive payment information such as credit/debit card details; all such data is managed directly by PhonePe through their secure gateway.

For more information about how PhonePe handles your data, please refer to their privacy policy on their website.

4. Data Security
We implement reasonable security measures to protect your personal data. However, no data transmission over the internet or electronic storage method is 100% secure. We cannot guarantee absolute security, but we strive to protect your data using industry-standard encryption and secure protocols.

5. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. If you wish to delete your data or request its correction, you may contact us.

6. Your Rights Under Indian Law
You have the following rights under applicable laws:

Access: Request access to the personal data we hold about you.
Correction: Request correction of inaccurate or incomplete data.
Deletion: Request deletion of your personal data, subject to legal retention requirements.
Opt-Out: You can opt out of receiving marketing communications at any time by using the unsubscribe link in emails or by contacting us.
Withdrawal of Consent: If we rely on your consent for data processing, you may withdraw your consent at any time.
To exercise any of these rights, please contact us at support@vangappa.com.

7. Third-Party Websites
Our website may contain links to third-party websites that are not operated by us. We have no control over the content or privacy practices of these sites and encourage you to review their privacy policies.

8. Children’s Privacy
Our services are not intended for children under the age of 18. We do not knowingly collect personal information from minors. If we discover that we have collected personal information from a child, we will take immediate steps to delete it.

9. Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Please review this policy periodically for any updates. Your continued use of the website after such changes will constitute your acceptance of the updated Privacy Policy.

10. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Vangappa
Email: support@vangappa.com
Phone: +91 90929 33244
Address: Plot No. 3, Zion Street, Thiruppathi Nagar, Avaniyapuram, Madurai, India